TERMS OF REFERENCES APPOINTMENT OF A SERVICE PROVIDER /CONSULTANT TO PROVIDE AN EXISTING CLOUD BASED INTEGRATED CUSTOMER RELATIONSHIP MANAGEMENT (CRM) AND CALL-CENTRE SOLUTION ON A LEASING BASIS INCLUDING MAINTENANCE AND SUPPORT FOR THE ROAD TRAFFIC INFRINGEMENT AGENCY (RTIA) FOR A PERIOD OF FIVE (5) YEARS

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CLOSING DATE: Monday, 30 May 2022 – 11:00

Services: ProfessionalTERMS OF REFERENCES APPOINTMENT OF A SERVICE PROVIDER /CONSULTANT TO PROVIDE AN EXISTING CLOUD BASED INTEGRATED CUSTOMER RELATIONSHIP MANAGEMENT (CRM) AND CALL-CENTRE SOLUTION ON A LEASING BASIS INCLUDING MAINTENANCE AND SUPPORT FOR THE ROAD TRAFFIC INFRINGEMENT AGENCY (RTIA) FOR A PERIOD OF FIVE (5) YEARS
Tender Number:RFP01/2022/23
Department:Road Traffic Infringement Agency
Tender Type:Request for Proposal
Province:Gauteng
Date Published:Thursday, 14 April 2022
Closing Date:Monday, 30 May 2022 – 11:00
Place where goods, works or services are required:Bekker Road – Waterfall Office Park – Midrand – 1685
Special Conditions:N/A
ENQUIRIES:
Contact Person:Mr K Moloko
Email:Kwena.Moloko@rtia.co.za
Telephone number:087-285-0500
FAX Number:N/A
BRIEFING SESSION:
Is there a briefing session?: YesIs it compulsory? Yes
Briefing Date and Time:Tuesday, 10 May 2022 – 11:00
Briefing Venue:https://us06web.zoom.us/j/88360660424?pwd=YWEzM04rd0RmV1hhUXFpTTV2c21IZz09
TENDER DOCUMENTS
Standard Bidding Document (SDB) 4_Annexure A.doc
Cover page for RFP01-2022-23 CRM.pdf
RTIA ToR CRM_20220218-Final Vers_2 (00000002).pdf
SCM-Bid documents SBD 3 1.doc
Road Traffic Infringement Agency

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